ABSTRACT
La satisfacción del usuario (SU) es actualmente considerada un factor importante en la evaluación de la calidad de los servicios de salud mental. No obstante, no ha sido todavía investigada en gran medida en los servicios de salud mental para niños, niñas y adolescentes (SSMNA). Nuestro objetivo en este estudio fue conocer el grado de satisfacción percibida por usuarios que recibieron atención en tres SSMNA privados de Buenos Aires, cada uno con una orientación teórica distinta. Utilizamos como instrumentos, cuestionarios de auto-informe que nos proveyeron datos para un análisis cuantitativo y cualitativo. Hallamos que los padres y madres que llevaron a sus hijos o hijas a los servicios de orientación cognitiva o sistémica, refirieron niveles de satisfacción similares entre sí y un mayor grado de satisfacción que los padres y madres cuyos hijos e hijas recibieron tratamiento psicodinámico.
User satisfaction (US) is currently considered an important factor in the assessment of the quality of mental health services. However, it has not yet been researched extensively in the area of child and adolescent mental health services (CAMHS). The aim of this study was to identify the level of satisfaction perceived by users who received treatment at three private CAMHS in Buenos Aires, each with a different theoretical orientation. Self-report questionnaires that provided data for quantitative and qualitative analysis were used as instruments. It was found that parents who brought their children to the services that provide cognitive or systemic orientation reported similar levels of satisfaction with the services and a higher level of satisfaction than parents whose children received psychodynamic treatment.
Atualmente, a satisfação do usuário (SU) é considerada um fator importante na avaliação da qualidade dos serviços de saúde mental. Porém, ainda não tem sido pesquisada em profundidade nos serviços de saúde mental para crianças e adolescentes (SSMCA). O objetivo deste estudo foi conhecer o grau de satisfação percebida por usuários que receberam atenção em três SSMCA privados de Buenos Aires, cada um com uma orientação teórica diferente. Como instrumentos, foram utilizados questionários autoinformativos que reuniram dados para uma análise quantitativa e qualitativa. Constatou-se que os pais que levaram seus filhos e filhas nos serviços de orientação cognitiva ou sistêmica tiveram níveis de satisfação semelhantes entre si e um maior grau de satisfação do que os pais cujos filhos e filhas receberam tratamento psicodinâmico.
Subject(s)
Humans , Adolescent , Child , Mental HealthABSTRACT
Client Satisfaction with mental health services is an important aspect in the evaluation of quality of those services. In youth mental health field, a few studies had being made about this characteristic. The aim of this study is to evaluate the relationship between satisfaction of parents, children and adolescents according to sex of patients and therapists. The sample included 382 subjects who attended to Buenos Aires private services who completed the questionnaire of experiences with the service. The results in teenagers group showed differences in the satisfaction with the service matching the sex of teenagers with the sex of therapist, however in children and parent groups we havent found significant differences. We discuss the implications of the results in order to improve the services given in youth area.
Subject(s)
Adolescent , Child , Female , Humans , Male , Child Health Services , Patient Satisfaction , Adolescent Health Services , Job Satisfaction , Mental Health Services , Child Health Services/standards , Sex Factors , Adolescent Health Services/standards , Mental Health Services/standardsABSTRACT
El objetivo de este estudio es explorar la estructura factorial y la consistencia interna del Inventario de Trastornos Alimentarios-3 (EDI-3) en adolescentes mujeres de Buenos Aires (Argentina). 725 estudiantes de escuelas secundarias, entre 13 y 19 años, completaron el EDI-3 y un cuestionario sociodemográfico. Se evaluaron diferentes soluciones factoriales. La solución más satisfactoria se alcanzó al explorar, por un lado, los ítems de las tres escalas de riesgo de trastorno alimentario (buena estructura, varianza explicada 46,7%) y por el otro, los ítems de las escalas psicológicas (estructura parcialmente diferente de la teórica, varianza explicada: 44,1%). El cómputo por Índices (agrupación de distintas escalas propuesta por el autor) se adecua más a la versión original. Los coeficientes de consistencia interna fueron adecuados en la mayoría de las escalas. Al analizar la capacidad discriminante de los ítems, se observó un "efecto suelo" en algunas escalas, siendo esto esperable en población general. Se concluye que el EDI-3 resulta un instrumento estructuralmente válido para la evaluación de riesgo de trastorno alimentario en población general y, en consecuencia, su detección temprana. Se discute el uso del instrumento en población general.
The aim of this study is to explore the factor structure and internal consistency of the Eating Disorder Inventory-3 (EDI-3) among female adolescents from Buenos Aires (Argentina). 725 high school students, aged 13 to 19 years, completed the EDI-3 and a sociodemographic questionnaire. Different factor solutions were evaluated. The most satisfactory solution was reached to explore, first, the items of the three Eating Disorder Risk Scales (good structure, variance explained = 46.7%) and on the other, items of the Psychological Scales (with partial divergence from theoretical structure, variance explained = 44.1%). The computation of Composites (combining different scales proposed by the author) fitted more closely to the original version. Internal consistency coefficients for most scales were adequate. In analyzing the discriminatory power of the items, it was found a "floor effect" on some scales, this being expected in general population. We conclude that the EDI-3 is a valid instrument for the assessment of risk for eating disorders in general population and, consequently, its early detection. We discuss the use of this instrument in general population.